Jadeer is hiring on behalf of one of our clients in Egypt, our client is one of the leaders in software industry
Job Title: Application Support Engineer
Scope: the
scope of an Application Support Engineer is diverse and dynamic,
offering numerous opportunities for professional growth and
specialization in various areas of technology and support.
Responsibilities:
Providing first level investigation and diagnosis.
Resolving those incidents/service requests they are able.
Escalating incidents/service requests that they cannot resolve within agreed timescales
Following up till the closure of the incident with second- and third-line support.
Logging all relevant incident/service request details, allocating categorization and prioritization codes
Keeping users informed of progress.
Assist users with data conversion / migration.
Design, develop and maintain reports used by systems users.
Closing all resolved incidents, requests and other calls.
Conducting customer/user satisfaction call-backs/surveys as agreed
Communication with users – keeping them informed of incident
progress, notifying them of impending changes or agreed outages, etc.
Qualifications:
Bachlor degree in IT, Computer Science or Computer Software Engineering.
1-2 years of experience in Application Support role.
Excellent communication Skills.
Experience on supporting large scale systems (ERP, financial, Project management).
Hands-on experience in MySQL Databases and windows troubleshooting.
Benefits:
Working Conditions:
Working Hours: 9-6 (Sun-Thursday)
Working Model: Hybrid
At Jadeer, we value diversity and equal opportunity. We welcome applicants from all backgrounds and experiences.
