About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
We are looking for a Marketing Operations Manager (Contract) to support the execution, documentation, and operationalisation of marketing operations across multiple platforms, systems, and teams.
This role blends hands-on delivery, system architecture, governance, and optimisation. The ideal candidate naturally thinks in terms of scalable systems, automation opportunities, and operational efficiency — while maintaining strong discipline around data integrity, lifecycle consistency, and governance.
This is not a campaign execution role and not a platform administrator role. It is an operations role focused on how marketing systems, data, automation, and workflows work together at scale.
Key responsibilities
Marketing operations delivery
- Execute marketing operations work across multiple platforms, workflows, and processes.
- Translate defined requirements into practical, working operational setups.
- Ensure initiatives are operationally ready, consistent, and scalable.
- Own follow-through and closure on marketing operations work across teams.
Discovery & documentation
- Conduct structured discovery across marketing workflows, systems, and handoffs.
- Document:
- current-state processes
- system boundaries and data flows
- dependencies, risks, and ownership gaps
- Maintain clear, structured documentation that enables scale and decision-making.
System architecture & automation
- Lead or materially contribute to marketing automation platform implementations, including lifecycle configuration, data model alignment, automation design, and CRM integration.
- Support the design and documentation of marketing operations architecture spanning:
- marketing automation platforms
- ESPs
- enrichment and data tools
- CRM-adjacent or custom systems
- Identify opportunities to eliminate manual work through thoughtful automation.
- Design scalable automation patterns that improve efficiency without introducing system fragmentation.
- Ensure automation logic is documented, governed, and aligned with agreed operating principles.
Governance & operational integrity
- Apply and uphold marketing operations standards across platforms.
- Ensure consistency in lifecycle logic, data models, and workflow design.
- Identify and mitigate risks related to duplication, uncontrolled changes, or tool sprawl.
- Push back or escalate when architecture, lifecycle, or data integrity is at risk.
AI-enabled operational thinking
- Apply AI-assisted tools pragmatically to improve operational efficiency, documentation, and workflow design.
- Partner effectively with engineering, data, or AI teams when AI-enabled capabilities intersect with marketing systems.
- Evaluate where AI-driven automation adds value versus where deterministic or rules-based approaches are more appropriate.
- Ensure AI-enabled workflows remain governed, explainable, and aligned with operational standards.
Cross-functional alignment
- Work closely with marketing, operations, engineering, and data teams.
- Coordinate dependencies and unblock execution across functions.
- Build strong working relationships with key stakeholders.
- Operate effectively in ambiguous, evolving environments.
What this role does not include
- Campaign strategy or campaign execution
- Copywriting or creative production
- Channel ownership or performance targets
- Customer experience (CX) tool ownership
Required experience & skills
Essential
- 4–8+ years of experience in Marketing Operations, Revenue Operations, or a related operations role.
- Proven experience implementing or significantly configuring a marketing automation platform (HubSpot Marketing Hub preferred), including lifecycle setup, workflow automation, data model alignment, and CRM integration
- Experience working alongside CRMs or custom systems.
- Demonstrated experience implementing automation to improve operational efficiency.
- Strong systems-thinking mindset with a focus on optimisation and scalability.
- Proven ability to document processes, systems, and data flows clearly.
- Comfortable working cross-functionally in ambiguous environments.
Desirable
- Experience leading or owning marketing automation platform implementation, migration, or major re-architecture projects.
- Exposure to operating models, governance frameworks, or standards design.
- Experience working with AI-enabled tools or agentic platforms in an operational context.
- Demonstrated examples of leveraging AI responsibly to streamline workflows, automate repetitive processes, or improve operational decision-making.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
