Senior System Engineer at Viz.ai

About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,800+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies. For more information visit Viz.ai.

We are growing and are looking for a Senior System Engineer to join our mission to increase access to life-saving treatments.

The Role:

Design, implement, and maintain our cloud-based IT systems and services.
Manage and optimize Google Workspace, Okta, Atlassian tools (Jira, Confluence), and Salesforce integrations and all other company systems.
Support identity and access management (IAM) policies using Okta and SSO strategies, including AWS SSO.
Automate routine IT tasks and workflows (onboarding/offboarding, integrations, tickets, etc).
Monitor system performance, metrics and recommending improvements as needed.
Provide tier 2/3 support for escalated technical issues.
Document system designs, processes, and best practices.
Own and manage the patching and update lifecycle for operating systems, applications, and SaaS tools to ensure systems remain stable, secure, and up-to-date.
Schedule and coordinate regular system maintenance for Mac and Win, minimizing downtime and user disruption while keeping devices updated and secured.
Oversee endpoint management and configuration (via MDM), ensuring consistency across user devices and compliance with company standards.
Support the implementation and ongoing operations of the company’s Zero Trust model, including device posture checks, identity-based access.
Treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.
Champion Viz values in every aspect — "Patients First," "I'm Accountable," "Kindness Wins," "Quality Squared," and "Time is Brain."

What you will love about working at Viz.ai:

Seeing your work translated to #'s of lives saved
You have experience delivering mission-critical, real-world systems
You love Interacting with great people who are open and fun to hang out with
Working with world-class people, who have previously taken startups from start to exit - this may be the place for you!

Requirements:

5+ years of experience in IT systems or technical support roles.
Strong hands-on experience with Google Workspace, Okta, AWS SSO, Atlassian, Salesforce integrations, etc.
Proficient in managing macOS and Windows devices using MDM tools.
Solid understanding of IAM, patch management, and Zero Trust security models.
Experience automating IT workflows (onboarding/offboarding, ticketing, etc.).
Skilled in troubleshooting tier 2/3 technical issues and system monitoring.
Strong documentation habits and communication skills.
Proactive, detail-oriented, and comfortable in a fast-paced, cross-functional environment.

Location:

We are located in San Francisco and Tel Aviv. This position is based in Tel Aviv.

Our office in Tel-Aviv is located in Menachem Begin 150, within walking distance of Arlozorov and Ha'Shalom train stations.

Senior System Engineer

Job Description

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