Solutions Consultant (Pacific Northwest)

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

What you’ll be doing:

• Working as part of a Solutions Consulting team supporting direct and indirect sales to new and existing customers and partners.
• Leading discovery, technical reviews and workshops to understand customer environments, technical and business goals and objectives.
• Crafting and presenting business and technical outputs to prospects and clients. 
• Collaborating with Product Management, Engineering and Research to provide insights from the field and collaborate on cutting edge solutions.
• Contribute to technical responses to RFP’s, RFI’s, proposals, and security questionnaires.

What you'll come with:

• Experience in a customer facing solutions consulting, sales engineering, or solution architect role.
• Knowledge of contact center solutions such as Genesys, Nice, Five9, Cisco, Avaya, Amazon Connect, etc.
• Strong understanding of CX best practices, trends and expectations for brand conscious enterprises.
• Knowledge of integration methodologies and technologies such as REST APIs and SOAP.
• A firm understanding of telephony, PSTN, SIP & RTP. 
• High-level understanding of privacy, compliance and security requirements such as SOC2, ISO27001, GDPR/CPPA, HIPAA
• Experience developing proposals and building ROI models.
• Ability to lead conversations around Customer Experience with business and technical stakeholders. 

We provide a competitive salary range for this role, which is $140,000 – $155,000 base salary, depending on level and experience. Please note this range is intended as a guide—not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to base salary, this position includes commission and equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people
We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.