Specialist IS Business Analyst, Conversational AI

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist IS Business Analyst, Conversational AI

What you will do

Let’s do this. Let’s change the world. In this vital role you will play a key role in successfully leading the engagement model between Amgen's Technology organization and Global Commercial Operations.

• Collaborate with Business SMEs, Data Engineers and Product Managers to lead business analysis activities, ensuring alignment with engineering and product goals on the Conversational AI product team
• Become a domain authority in Conversational AI technology capabilities by researching, deploying, and sustaining features built according to Amgen’s Quality System
• Lead the voice of the customer assessment to define business processes and product needs
• Work with Product Managers and customers to define scope and value for new developments
• Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Clearly express features in User Stories/requirements so all team members and partners understand how they fit into the product backlog
• Ensure Acceptance Criteria and Definition of Done are well-defined
• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs
• Develop and implement effective product demonstrations for internal and external partners
• Maintain accurate documentation of configurations, processes, and changes
• Understand end-to-end data pipeline design and dataflow
• Apply knowledge of data structures to diagnose data issues for resolution by data engineering team
• Implement and supervise performance of Extract, Transform, and Load (ETL) jobs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. We are seeking a highly skilled and experienced Specialist IS Business Analyst with a passion for innovation and a collaborative working style that partners effectively with business and technology leaders with these qualifications.

Basic Qualifications:

• Master’s degree with 4 - 6 years of experience in Information Systems
• Bachelor’s degree with 6 - 8 years of experience in Information Systems
• Diploma with 10 - 12 years of experience in Information Systems
• Experience with writing user requirements and acceptance criteria
• Affinity to work in a DevOps environment and Agile mind set
• Ability to work in a team environment, effectively interacting with others
• Ability to meet deadlines and schedules and be accountable

Preferred Qualifications:

Must-Have Skills

• Excellent problem-solving skills and a passion for solving complex challenges in for AI-driven technologies
• Experience with Agile software development methodologies (Scrum)
• Superb communication skills and the ability to work with senior leadership with confidence and clarity
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Experience in managing product features for PI planning and developing product roadmaps and user journeys

Good-to-Have Skills:

• Demonstrated expertise in data and analytics and related technology concepts
• Understanding of data and analytics software systems strategy, governance, and infrastructure
• Familiarity with low-code, no-code test automation software
• Technical thought leadership
• Able to communicate technical or complex subject matters in business terms
• Jira Align experience
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

Soft Skills:

• Able to work under minimal supervision
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

Technical Skills:

• Experience with cloud-based data technologies (e.g., Databricks, Redshift, S3 buckets)
• AWS (similar cloud-based platforms)
• Experience with design patterns, data structures, test-driven development
• Knowledge of NLP techniques for text analysis and sentiment analysis

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.